Effective date: 6th April 2026

These Terms & Conditions govern the use of Luxshyne’s website and services. By requesting a quote, booking a service, using our website, or otherwise engaging with us, you agree to these Terms & Conditions.

1. About Us

Luxshyne is a cleaning services business providing domestic, tenancy, and commercial cleaning services.

Business address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ

Email: account@luxshyne.co.uk
Phone: +44 7868 604751

2. Services

Luxshyne provides cleaning services, which may include:

• domestic cleaning
• deep cleaning
• pre-tenancy and post-tenancy cleaning
• commercial cleaning
• office cleaning
• building cleaning
• post-construction cleaning
• other related services as listed on our website or agreed in writing

All services are subject to availability and acceptance.

3. Quotes and Bookings

All quotes are estimates based on the information you provide. Final pricing may vary depending on:

• the size of the property
• the condition of the property
• the type of service required
• access arrangements
• additional requests
• the time required to complete the work

A booking is only confirmed once we accept it and confirm the appointment.

4. Customer Responsibilities

By booking our services, you agree to:

• provide accurate and complete information
• ensure safe and reasonable access to the property
• make us aware of any special instructions or priority areas
• inform us in advance of any hazards, damages, allergies, or sensitivities to products
• secure valuables and fragile items before the service
• ensure utilities such as electricity and water are available where needed

5. Pricing and Payment

Prices listed on our website are guide prices unless otherwise stated.

Final pricing may depend on the scope of work and property condition. Payment terms will be confirmed at the time of booking.

Unless otherwise agreed:

• payment is due on or before completion of the service
• we may require advance payment or a deposit for certain bookings
• unpaid balances may affect future bookings

We reserve the right to update our pricing at any time, but this will not affect bookings already confirmed unless there is a change in scope.

6. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as early as possible.

Once a booking is confirmed, we may allocate a cleaner or staff member to the rota. Because of this:

• rescheduling may incur an additional charge
• cancellation charges may apply depending on the notice given
• same-day time changes may be treated more flexibly than moving the booking to another date

If we arrive and cannot access the property, or the booking cannot proceed due to customer-related reasons, a charge may still apply.

7. Access and Service Conditions

You are responsible for ensuring that our team can safely enter and carry out the service at the agreed location.

We reserve the right to refuse, suspend, or stop a service if:

• the environment is unsafe
• there is abusive, threatening, or inappropriate behaviour
• there are undisclosed hazards
• access is not available
• the service requested falls outside the agreed scope

8. Cleaning Supplies and Equipment

We generally bring our own cleaning supplies and equipment where appropriate. If you would prefer us to use products provided by you, please let us know in advance.

You are responsible for informing us of:

• product allergies
• surface sensitivities
• material-specific cleaning restrictions
• any special handling requirements

9. Service Standards

We aim to deliver all services with reasonable care, skill, and professionalism. If you are dissatisfied with any part of the service, you should contact us as soon as possible after the appointment so we can review the issue.

10. Liability

We take reasonable care in delivering our services. However, to the fullest extent permitted by law:

• we are not responsible for pre-existing damage, wear and tear, or hidden defects
• we are not responsible for damage caused by faulty fixtures, unstable items, poor installation, or unsafe property conditions
• we are not responsible where inaccurate or incomplete information has been provided by the customer
• our liability for any direct loss arising from the service shall be limited to the amount paid for the relevant booking

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

11. One-Off and Regular Services

We may provide one-off, repeated, or ongoing cleaning services. Any recurring arrangement remains subject to availability, operational requirements, and these Terms & Conditions.

12. Commercial Services

For commercial cleaning, additional arrangements may apply depending on:

• building type
• access hours
• site requirements
• health and safety expectations
• scope of cleaning
• frequency of visits

Any site-specific requirements should be discussed before booking is confirmed.

13. Recruitment and Careers Forms

If you submit an application through our careers page, you confirm that the information you provide is accurate and honest to the best of your knowledge.

Submission of a form does not guarantee employment, interview, or ongoing engagement.

14. Website Use

You agree to use our website lawfully and not to:

• misuse the website
• attempt unauthorised access
• upload malicious material
• interfere with website functionality
• copy or exploit content without permission

15. Intellectual Property

All website content, branding, logos, graphics, text, and images on the Luxshyne website are owned by or licensed to us unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

17. Changes to Bookings or Services

We reserve the right to make reasonable changes to bookings or service arrangements where necessary for operational, safety, or scheduling reasons. Where possible, we will communicate these changes in advance.

18. Force Majeure

We are not liable for delays or failure to provide services where this is caused by events beyond our reasonable control, including:

• severe weather
• transport disruption
• illness
• emergencies
• accidents
• utility failures
• government restrictions
• other unforeseen events

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Luxshyne
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ

Email: account@luxshyne.co.uk
Phone: +44 7868 604751