Effective date: 06th April 2026
Luxshyne respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, request a quote, book a service, complete a form, communicate with us by phone, email, WhatsApp or social media, or otherwise use our services.
1. Who We Are
Luxshyne is a cleaning services business providing domestic, tenancy, and commercial cleaning services.
Business address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: account@luxshyne.co.uk
Phone: +44 7868 604751
2. The Purpose of This Privacy Policy
This Privacy Policy explains:
- what personal data we collect
- how we collect it
- how we use it
- the lawful bases we rely on
- who we may share it with
- how long we keep it
- what rights you have
- how to contact us about your data
3. The Personal Data We Collect
We may collect, use, store, and transfer the following types of personal data:
Identity Data
This may include:
- your name
- title
- company name, where relevant
Contact Data
This may include:
- billing address
- service address
- email address
- telephone number
- WhatsApp contact details
Booking and Service Data
This may include:
- details of the service you request
- booking dates and times
- property type
- property condition details you provide
- access notes
- special instructions
Communication Data
This may include:
- messages sent through contact forms
- emails
- WhatsApp messages
- social media messages
- phone call notes
Technical Data
This may include:
- IP address
- browser type and version
- time zone setting
- device information
- website usage information from cookies or analytics tools
Recruitment Data
If you apply for work with us, we may collect:
- your name
- email address
- phone number
- CV or resume
- employment information you submit
- any other information you provide in a recruitment form
4. How We Collect Your Personal Data
We may collect your data in the following ways:
- when you fill in a contact form on our website
- when you request a quote
- when you book a service
- when you contact us by phone, email, WhatsApp, or social media
- when you apply for a job through our website
- when you browse our website
- through cookies and similar technologies
5. How We Use Your Personal Data
We may use your personal data to:
- respond to your enquiries
- provide quotations
- arrange and manage bookings
- deliver our cleaning services
- communicate with you about appointments
- process payments and invoices
- keep records of services provided
- manage customer service and complaints
- improve our website and services
- administer recruitment applications
- comply with legal, tax, and regulatory obligations
- protect our business from fraud or misuse
6. Lawful Bases for Processing
We only process personal data where we have a lawful basis to do so.
Contract
We may process your data where it is necessary to provide a quote, confirm a booking, deliver a service, or otherwise perform a contract with you.
Legitimate Interests
We may process your data where it is necessary for the legitimate interests of our business, such as:
- replying to enquiries
- keeping records
- improving our services
- managing our website
- handling complaints
- protecting our business from misuse
We only rely on legitimate interests where your rights and interests do not override ours.
Legal Obligation
We may process your data where we need to comply with legal or regulatory requirements, including accounting, tax, or record-keeping obligations.
Consent
Where we rely on your consent, for example in relation to certain marketing or cookie-related activity, you may withdraw that consent at any time.
7. Marketing Communications
We may contact you with service-related updates and, where permitted, occasional marketing communications. Where consent is required, we will ask for it. You can opt out of marketing at any time by contacting us or using any unsubscribe option provided.
8. Recruitment Information
If you submit a careers application through our website, we may use the information you provide to:
- review your suitability
- contact you about your application
- keep recruitment records
- arrange interviews or follow-up discussions
Please do not submit unnecessary sensitive personal information unless specifically requested.
9. Sharing Your Personal Data
We do not sell your personal data.
We may share your personal data only where necessary with:
- staff or contractors delivering services
- website hosting or technical service providers
- payment providers
- professional advisers such as accountants or legal advisers
- email, communications, or form processing providers
- regulators, law enforcement, courts, or government bodies where required by law
10. International Transfers
Where any service provider stores or processes personal data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.
These measures may include:
- secure website tools
- password protection
- controlled access to accounts
- limiting access to those who need it
- using reputable providers for hosting and forms
12. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, insurance, and record-keeping requirements.
In general:
- enquiry information may be kept for a reasonable period to respond and follow up
- booking and service records may be kept for business, tax, and complaint-handling purposes
- recruitment submissions may be kept for a limited period unless longer retention is necessary
Where we do not have a fixed retention period, we consider:
- the nature of the data
- why it was collected
- whether there is an ongoing customer relationship
- any legal or regulatory requirement
- whether we may need the information for claims or disputes
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request erasure of your data
- request restriction of processing
- object to certain types of processing
- request transfer of your data in certain circumstances
- withdraw consent where consent is the basis for processing
You can exercise these rights by contacting us using the details below.
14. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand usage, and support performance or analytics.
If our website uses non-essential cookies, you will be given options to manage your cookie preferences where required.
15. Third-Party Links
Our website may include links to third-party websites or platforms such as social media. If you click those links, those websites may collect data from you independently. We are not responsible for the privacy practices or content of third-party websites.
16. Children’s Privacy
Our services are generally not directed at children. We do not knowingly collect personal data from children through our website unless this is specifically relevant and lawfully required.
17. Complaints
If you have concerns about how we use your data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been used improperly.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
19. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:
Luxshyne
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: account@luxshyne.co.uk
Phone: +44 7868 604751